Good morning!
How is buying a car like buying PBM services? I have been trying to find a replacement for the aging mini-van but have a problem….too many constituents! My wife wants a safe but inexpensive car, my oldest son wants the testosterone infused 4x4 sport utility truck…my almost a real driver son wants ANYTHING that isn't Beige and totally uncool…..and I have to pay for it. Buyers of PBM services must feel the same pressures: a CEO who wants a safe and inexpensive plan, the unions who wants the latest and greatest but don't want to pay a nickel more for it, and the HR staff who want a good plan but don't want their phones to ring off the hook. So how do you pick a PBM? In driving many cars this weekend I determined that some were not of the quality I wanted. Surprisingly enough, they were the cheapest. I had to determine the 'marginal value' of one car over another. .. buying based on price alone was not going to make me happy. (buying the Porsche Cayenne would make me happy until the second payment was due)
What is the marginal value of a PBM? Should it be outstanding client service, trust, flexibility, communications, clinical programs… or have you let PBM service become a commodity? Subaru has a reputation for SAFETY and is now moving toward PERFORMACE as its marginal values (WRX anyone?). What do you bring to the table that the "other guys" don't? What makes YOU more valuable, and even more expensive, than the others? If your sales force can't answer that question then you might as well as well be priced per pound (no mater what your "product" is). You can get information on drugs practically anywhere... so what is the "marginal value" of the PRATTLE? Timely? ..yes... Authorative? ...I'd like to think so. The real difference is that we offer opinions (often actionable)and blend in some humor (and it is still free!).
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